Responsible Gambling at BetScore

Responsible Gambling at BetScore

Pokies and casino games are entertainment, not a way to make money. We build our Australia page around that principle, and we give every player practical tools to keep play enjoyable, affordable and within their own limits.

This page explains what those tools do, how to switch them on, how to set a limit that actually works for you, how self-exclusion operates, the warning signs worth knowing, and where to find real local support if gambling stops being fun. Everything here is for players 18 years and over.

What Safer-Gambling Tools Are For

Safer-gambling tools exist to put you in control of your own play, not the other way around. Instead of relying on willpower alone, you set boundaries in advance, while you're thinking clearly, and the system holds you to them.

These tools are useful whether you play every weekend or only occasionally. A deposit limit protects your budget, a reality check keeps time in view, and self-exclusion is there if you need a complete break. None of these tools are a punishment: they're a normal part of playing responsibly.

Safer-Gambling Tools: What Each One Does

The table below sets out the core tools available, what each one actually does, and how you turn it on.

Each tool works independently, so you can use one or combine several. Limits can be tightened at any time; loosening a limit takes effect only after a cooling-off period, which is a safeguard, not a glitch.

Setting a Limit That Works for You

A limit is only useful if it reflects what you can genuinely afford to lose, not what you hope to win back. Work through these steps before you set one.

1. Decide on an amount you can afford to lose completely without affecting rent, bills or savings.
2. Choose the period that suits how you play: daily, weekly or monthly.
3. Go to your account settings and enter the deposit and loss limits in AU$.
4. Set a time limit or enable a reality check so sessions don't run longer than planned.
5. Review your limits regularly, especially after a change in income or spending habits.
6. If you want to lower a limit, do it any time. If you want to raise one, expect a short wait before it applies.

Treat the limit as fixed once it's set. If you find yourself wanting to raise it often, that's a signal worth paying attention to, not just a setting to adjust.

Self-Exclusion and How It Works

Self-exclusion lets you close your account and block access for a period you choose, from a short break through to an extended or indefinite exclusion. It's designed for times when you need distance from gambling altogether, not just a lighter limit.

Requesting self-exclusion

You can request self-exclusion through your account settings or by contacting support directly. Confirm the period you want, and the exclusion is applied to that account without requiring further justification.

What happens during exclusion

Once active, you won't be able to log in, deposit or play for the duration you selected. Marketing emails and promotional contact stop as part of the same request. If you need support during this time, Gambling Help Online remains available regardless of your account status.

After the exclusion period

Accounts do not reopen automatically once a self-exclusion period ends. Reinstating access involves a deliberate step on your part, giving you a further checkpoint before you decide to return to play.

Self-exclusion applies to offshore operators like BetScore on a brand-by-brand basis. It is separate from BetStop, Australia's self-exclusion register for licensed domestic wagering operators, which does not cover offshore casino accounts.

Recognising the Warning Signs

Problem gambling can develop gradually, and it's easier to notice in hindsight than in the moment. The following signs are worth checking against your own habits.

• Spending more time or money on pokies than you intended, on a regular basis.
• Chasing losses by depositing again to try to win back what you've lost.
• Borrowing money, selling possessions, or using funds set aside for bills to keep playing.
• Feeling restless, irritable or anxious when you try to cut down or stop.
• Hiding the amount of time or money spent from family, friends or partners.
• Gambling to escape stress, boredom or low mood, rather than for entertainment.
• Neglecting work, study, relationships or sleep because of time spent playing.

Noticing one or two of these occasionally isn't necessarily cause for alarm. A pattern of several, especially chasing losses or hiding activity, is a clear signal to use a limit, take a break, or reach out for support.

Where to Get Help Locally

Free, confidential support is available in Australia, independent of any casino brand. You can contact these services whether or not you have an account with us.

• Gambling Help Online: 1800 858 858, available 24/7, also online at gamblinghelponline.org.au with live chat and local counselling referrals.
• Lifeline: 13 11 14, for broader crisis support if gambling is affecting your mental health.

These services can help you talk through what's happening, set practical boundaries, and connect you with local counselling if you want ongoing support. Reaching out doesn't commit you to anything beyond that first conversation.

BetScore is strictly for players aged 18 and over. If you're concerned about your own play or someone else's, use the tools on this page and contact Gambling Help Online for confidential, independent support.

FAQ

How do I set a deposit limit on my BetScore account?

Open your account settings, find the responsible gambling section, and enter a daily, weekly or monthly deposit limit in AU$. It applies from your next deposit. Lowering it is immediate; raising it takes effect after a cooling-off period.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much you can add to your account, while a loss limit caps how much you can actually lose over a set period, regardless of how much you deposit. Both are set in account settings and work together.

Can I self-exclude for a short period instead of permanently?

Yes, self-exclusion can be set for a short break or an extended period, depending on what you choose when you request it. The account stays locked for the full duration, and reopening afterwards requires a separate, deliberate step.

Does self-exclusion from BetScore register with BetStop?

No, BetStop is Australia's self-exclusion register for licensed domestic wagering operators only. Self-exclusion on BetScore is handled directly through account settings or support and applies specifically to your BetScore account.

Where can I get confidential help if my gambling feels out of control?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and counselling referrals. These services are free, confidential and independent of any casino operator.

What are the early warning signs of problem gambling I should watch for?

Key signs include chasing losses, spending more time or money than intended, hiding your gambling activity, and feeling anxious when you try to stop. Noticing a pattern of these is a clear cue to set limits or seek support.